UX RESEARCH | HEALTHCARE | APPLICANT EXPERIENCE
Improving the Journey
A Graduate Usability Study of a Healthcare Careers Portal
Understanding how healthcare applicants find opportunities, interpret job information, and navigate the application process.
Project Overview
This graduate UX research project examined the applicant experience of an online healthcare careers portal. It explored how prospective employees interpret the information they encounter and how the organization’s intended message may differ from what applicants understand.
The portfolio case study will distinguish what the research actually demonstrated from recommendations proposed in the final report.
AT A GLANCE
Project: Graduate UX research study
Sector: Healthcare recruitment
Focus: Careers portal usability and applicant experience
Organization: RuralCare (pseudonym)
Research methods: Card sorting, think-aloud testing, heuristic evaluation, stakeholder interview
Research Methods
Four complementary research approaches were used. Exact sample counts, instruments, and procedural details will be checked against the original report before publication.
Participants organized healthcare job titles into meaningful categories to examine how applicants understand the site’s job classifications.
Participants navigated careers-portal tasks while describing their expectations, decisions, and points of uncertainty.
An expert review examined selected parts of the portal against established usability principles.
A manager’s perspective provided organizational context for how job postings and applications were intended to work.
Key Findings
This section will be completed from the original study report. No findings, participant quotations, or implementation outcomes will be invented.
Recommendations
This section will be completed from the original study report. No findings, participant quotations, or implementation outcomes will be invented.
Outcome & Reflection
The study produced a graduate research deliverable intended to inform improvements to the applicant experience. Any claim that recommendations were implemented or that completion rates improved will require supporting evidence.
Full report: a shareable, anonymized version can be linked here after review.
